Presentation by Scott A. Neslin
Tuck School of Business, Dartmouth College
Professor Neslin’s expertise includes database marketing, sales promotion, and marketing mix models. He has researched the application of predictive modeling for cross-selling and identifying customer “churners,” evaluated the effectiveness of loyalty programs, and examined the determinants of customer channel migration and “research shopping”. He has investigated the impact of promotion on consumer stockpiling, brand loyalty, and consumption, as well as the role of dvertising in reinforcing brand loyalty.