Lecturer - Fall 2013
M.B.A., University of California, Davis
Cyrus Aram brings over 17 years of private and public sector experience in the areas of customer strategy, business transformation, planning, program, change and quality management.
At General Motors (GM), he was responsible for establishing key Customer Relationship Management strategies that targeted high-risk case scenarios as well as architecting an overall customer service solution that significantly reduced cost while increased customer retention. At Electronic Data Systems (EDS), Mr. Aram lead a Decision Support unit responsible for capturing high profile gaps in policy and system audits (for the California Department of Health Services) saving in excess of ten million dollars in overpayments and potential fraud. At Vision Service Plan (VSP), Mr. Aram was responsible for the enterprise Customer Relationship Management deployment which delivered 23 business functions, closed 78% of business gaps increasing revenue by 13% while capturing $1 million in savings.
Currently at Hewlett-Packard (HP), Mr. Aram is a Director of Strategy & Operations, playing a leadership role integrating the HP/EDS merger, the largest technology integration in corporate history. Mr. Aram holds an MBA from the University of California, Davis and certifications in Project Management (PMP) and Six Sigma (ASQ BB).
Mr. Aram is currently ranked in the top 5% of HP with an Executive level job scoping and four reporting levels from the CEO. Mr. Aram is certified as a facilitator, mediator, trainer, and executive coach.