DIRECTOR OF ACADEMIC & STUDENT SERVICES
STUDENT AFFAIRS OFFICER 5 - SUPERVISOR
Under general direction of the Senior Assistant Dean of Student Affairs, manage the operation of the Office of Academic & Student Services. Design, propose and implement programs, policies and procedures affecting student enrollment, program management, leadership development, international programs, consulting center and academic advising. Develop and direct workload objectives, priorities and goals for unit. Monitor unit budget.Exercise decision making responsibility for administration and management of multiple programs and personnel; conduct research and analysis; prepare reports on all aspects of the process and programs. Manage a variety of academic and student services matters.
2.75 FTE 3 Student Affairs Officer I
1 FTE – Student Affairs Officer III
35% ENROLLMENT MANAGEMENT
- Management oversight for in-house student registration and payment system, verifying enrollments for over 800 undergraduate, MBA and other masters students and student fee payments in excess of $11MM annually (for approximately 450 Part-time MBA students).
-Oversee maintenance and accuracy of student academic records. Analyze school and university guidelines in regard to registration and academic record policies and procedures; interpret information to students, staff, faculty and the general public. In conjunction with faculty, Deans and GSM Registrar, advise students regarding academic difficulties, special registration arrangements (inter campus exchange programs, study abroad programs), course and grade information, and all matters relating to student records, transcripts and grade requirements.
-Oversee enforcement and interpretation of MBA policies and procedures, monitor student compliance, and take appropriate action as necessary to resolve situations.
-Ensure compliance with Information Practices Act and University of California file retention policies. Anticipate and reconcile institutional needs and outcomes related to ongoing public policy in the area of affirmative action and related issues, such as confidentiality and access.
35% STUDENT EXPERIENCE
-Management oversight to insure that all MBA students have an exceptional experience. Anticipate opportunities and issues before they arise and develop programs and processes to insure their success. Collaborate with other senior administrators at the GSM and UC Davis to ensure a consistent and effective blending of student services.
-Direct complex Orientation program for 200+ incoming MBA and Master’s students each year, determining programming, content, speakers, scheduling, and assessments.
-Oversight responsibility for the International Exchange Program, coordinating with international university partners and students.
- Provide high-level advice and guidance to diverse students, faculty, staff, alumni, applicants, company representatives, and the general public regarding MBA and Master’s policies and procedures, deadlines, events, including orientation, registration, clubs and special programs, courses, curriculum, academic policies, graduation, commencement and other critical information.
-Develop measurement tools to assess student satisfaction.
15% LEADERSHIP DEVELOPMENT PROGRAM
-Manage the GSM Leadership Development Program, oversight for development, delivery and tracking of annual program.
-Manage Leadership Fellows Program for Part-time MBA Students.
15% ADMINISTRATION UNIT MANAGEMENT
- Provide oversight, leadership and direction for all aspects of long-range planning for the unit, including setting goals and staffing projections.
-Supervise three MBA Program Managers and GSM Registrar. Hire, train, supervise and evaluate staff. Supervise and direct workflow based on new and on-going project needs.
-Participate in professional organizations and committees at the national and regional level.
-Oversee budgetary expenditures of Student Services and Student Programs; participate in annual and long-range budget planning.
Work some evenings, weekends and holidays, occasionally on short notice.
Travel, including overnight, in state, nationally and internationally. A valid California driver’s license and passport are required.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
- A Master’s or other graduate degree or equivalent combination of education and experience.
- At least 5 years of increasingly responsible experience leading successful MBA-level programming in higher education or within a large complex institution.
- A high degree of professional ethics, enthusiasm for promoting the GSM and successful delivery of an exceptional student experience.
- Strong leadership, management, analytical, and planning skills.
- Knowledge of the student services profession and enrollment management strategies in a business school or graduate/professional school setting.
- Skills to effectively interact with diverse constituencies and to work collaboratively with students, faculty, staff work teams, other units of the campus, and outside organizations.
- Experience to initiate and execute complex programs and strategies.
- Excellent written, oral, and interpersonal communication skills to represent the Graduate School of Management and the university with a high degree of persuasiveness and effectiveness.
- Experience managing operations, organizing work flow, delegating, training, evaluating, negotiating conflicts and motivating program personnel.
- Knowledge of academic and student services issues and counseling in a university setting.
- Knowledge of computer technology to provide guidance and establish specifications for the design and implementation of automated systems.
- Familiarity with campus issues, policies, procedures, practices in the areas of student programs and business and personnel administration.
- Critical thinking, analytical thought processing, original idea generation to conduct inductive, theoretical and practical research as well as applied problem-solving skills.