MBA PROGRAM MANAGER – BAY AREA
STUDENT AFFAIRS OFFICER I
Under general supervision of the Director of Academic & Student Services and Senior Director of Admissions, provide leadership and strategy for MBA student programs, events, and activities supporting MBA recruiting, admissions and current MBA students. Provide high-level advice and guidance to diverse students, faculty, staff, alumni, applicants, company representatives and the general public regarding MBA policies & procedures, deadlines, and events. Act as the primary source of information and communication for MBA prospects and current students
in the Bay Area.
40% PROGRAM MANAGEMENT
Working with senior staff in Student Affairs, insure that MBA students have an exceptional experience. Serve as a focal point for student concerns, needs, and issues. Anticipate opportunities and issues before they arise and develop programs and processes to insure their success. Develop measurement tools to assess student satisfaction. Serve as front-line decision-maker and communicator for student needs for MBA activities, events and processes. Represent the GSM, and establish and maintain relationships with current students, alumni and employers for networking and student recruiting opportunities. Analyze processes and functions and make recommendations for improving program
effectiveness. Provide high-level advice and guidance to diverse students, faculty, staff, alumni, applicants, company representatives, and the general public regarding the part-time and full-time MBA policies and procedures, deadlines, events, including orientation, registration, special programs, courses, curriculum, academic policies, graduation, commencement and other critical information. Assist in enforcement and interpretation of MBA policies and procedures, monitor student compliance, and take appropriate action to resolve situations. Maintain
the confidentiality of student information in accordance with the Federal Educational Rights and Privacy Act of 1974 and other laws and regulations. Serve as back-up to Instructional Resources Analyst.
25% RECRUITING AND ADMISSIONS
Develop and implement marketing and recruitment strategies aimed at growing Bay Area MBA applications and enrollment. Provide comprehensive, in-depth MBA program information through individual advising sessions, group workshops and panel discussions to a diverse population of potential MBA students. Represent the GSM at a variety of admissions-related events and activities. Fulfill responsibilities in a professional, time-sensitive and confidential manner.
20% REGISTRAR SUPPORT
Provide support on full range of enrollment activities, involving a variety of online systems. Provide enrollment and registration support for the MBA program and provide information to the Deans, Admissions & Student Services and Development & External Relations. Insure accuracy of data and statistics used in reporting. Complete special projects as requested by the Dean, Senior Assistant Dean and Director. Manage the content and updates for substantial portions of the GSM student website, perform content edits, updates and additions for information on admissions, student programs, orientation, academic requirements, registration, and commencement.
15% OPERATIONS MANAGEMENT
Make independent decisions, including budgetary allocations, for event needs and resources. Coordinate event logistics with other campus departments or off-campus vendors, including catering, room reservations, room set-up, collateral materials, presentations, and audio/visual equipment needs for information sessions, orientation, campus visits, room and other events. Secure student and alumni speakers. Serve as back-up to the instructional resources analyst at the Bay Area campus.
Work occasional overtime, including some Sundays and evenings, sometimes on short notice to meet operational needs. Occasional travel; drive to Sacramento, Davis and San Ramon campuses and Sacramento and Bay Area locations. A valid California driver’s license.
- Minimum Qualifications: Knowledge of graduate student policies and procedures, academic and career advising, orientation, registration, courses, curriculum, and academic policies.
- Interpersonal, oral and written communication skills to interact with students, alumni, employers, staff, faculty and general public.
- Strong technical skills and experience working with on-line databases and systems. Proficient computer skills using Microsoft Excel, Outlook and Word.
- Skills to solve problems and develop solutions independently and effectively.
- Experience establishing goals and workload priorities, handling multiple tasks and complex projects simultaneously with conflicting priorities and meeting deadlines, and flexibility in dealing with people and competing demands.
- Presentation skills to represent the University before large and small groups conveying information verbally and with technological tools.
- Experience performing administrative support functions in an office environment and
- Extensive customer service experience.
- Experience coordinating events such as logistics, registration, budget, accommodations, etc.
- Writing, editing and proofreading skills to produce letters, memos, reports, etc.
- Knowledge of Federal Educational Rights and Privacy Act of 1974.
- Experience in relational databases, electronic communications and web editing.
- Experience working with MBA students.
- Knowledge and experience with UC Davis and campus resources. Experience maintaining a website, including content, structure and functionality.
- Skills to prepare statistical reports and analyze a variety of data and processing systems.