MBA Program Manager – Sacramento
Student Affairs Officer I
Under direction of the Director of Academic & Student Services, provide leadership and support for the MBA program, including events and activities supporting MBA recruiting, admissions and programming. Provide advice and guidance to diverse students, faculty, staff alumni, applicants, company representatives and the general public regarding MBA policies & procedures, deadlines and events. Act as a primary source of information and communication for MBA prospects and current students in Sacramento. Represent GSM Administration during MBA program hours.
40% PROGRAM MANAGEMENT
Work with staff in Student Affairs and other departments to ensure that all MBA students have an exceptional experience. Develop measurement tools to assess student satisfaction. Provide high-level professional support for the MBA program, including faculty, students and staff as needed.
Disseminate information on MBA policies and procedures, deadlines, events, including orientation, registration, special programs, courses, curriculum, academic policies, graduation, commencement and other critical information.
Serve as primary contact for student concerns, needs, and issues and as front-line decision-maker and communicator for MBA students for activities, events and processes. Develop strong working with relationships with students and student leaders.
Anticipate opportunities and issues before they arise and develop programs and processes to ensure their successful resolution.
Represent the GSM administration, and establish and maintain relationships with current students, alumni and employers for networking and student recruiting opportunities.
Collaborate with Instructional Resources Analyst to deliver exceptional customer service to all constituencies. Serve as back-up to Instructional Resources Analyst.
Communicate and liaise with staff from UCD Health regarding logistical program operations.
Manage the content and updates for the GSM student website, perform content edits, updates and additions for information on admissions, student programs, orientation, academic requirements, registration and commencement. Work with the GSM Webmaster to maintain the webpages in a timely manner and ensure that new content meets UC Davis web and editorial standards.
Complete special projects as requested by the Dean, Senior Assistant Dean and Director.
Maintain the confidentiality of student information in accordance with the Federal Educational Rights and Privacy Act of 1974 and other laws and regulations.
25% EVENT MANAGEMENT
Oversee departmental events and provide support for student-initiated events. Make independent decisions, including budgetary management, for event needs and resources.
Coordinate event logistics with other campus departments or off-campus vendors, including catering, room reservations, room set-up, collateral materials, presentations, and audio/visual equipment needs for information sessions, orientation, campus visits, and other events. Secure student and alumni speakers as needed.
25% RECRUITING AND ADMISSIONS
Develop and implement marketing and recruiting activities aimed at growing Sacramento MBA applications and enrollment.
Provide comprehensive, in-depth MBA program information through individual advising sessions and group meetings to a diverse population of potential students.
Represent the GSM at a variety of admissions-related events and activities.
Fulfill responsibilities in a professional, time-sensitive and confidential manner.
10% SUPPORT TO GSM REGISTRAR
Provide support on full range of enrollment activities, involving a variety of online systems.
Provide enrollment and registration support for the MBA program and provide information to the Deans, Admissions & Student Services and Development & External Relations.
Ensure accuracy of data and statistics used in reporting.
Complete special projects as requested by the Dean, Senior Assistant Dean, Director and Registrar.
Fixed and variable hours; to be adjusted as Sacramento moves from a current weeknight program to a weekend program (anticipated transition completed by summer 2018).
Anticipate schedule transition as follows:
Current – September 2017: fixed hours are Monday through Thursday, 4:00-8:00 p.m. Remaining hours vary as determined by operational needs, including some regular Saturdays and Sundays. Work occasional overtime, sometimes on short notice.
September 2017 – June 2018:
Two-week schedule cycle
Week 1: Tuesday-Thursday- 4:00-8:00pm; Friday noon-9:00pm; Saturday 8:00-5:00pm
Week 2: Tuesday-Thursday- 4:00-8:00pm; Friday 8:00am-5:00pm
- Remaining hours negotiable and determined by operational needs; 1 to 3 Sundays per month
- Work occasional overtime, including some Sundays and evenings, sometimes on short notice to meet operational needs.
June 2018 – onwards: fixed work hours: alternating weekends with
Fridays noon-9:00pm; Saturdays 8:00am-5:00pm, plus 1 to 3 Sundays per month with remaining hours negotiable and determined by operation needs. Work occasional overtime, including some Sundays and evenings, sometimes on short notice to meet operational needs.
Requires some travel; must be able to drive to Sacramento, Davis and San Ramon campuses. Valid California driver’s license required.
Lift equipment and supplies weighing up to 30 lbs.
UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) is strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Skills and initiative to establish priorities, exercise independent judgment, work independently and as a team member, perform multiple assignments, distribute efforts among tasks, meet deadlines and maintain a high level of productivity.
Strong communication and interpersonal skills to effectively represent the GSM. Skills to maintain a professional demeanor at all times.
Skills to handle difficult, sensitive and/or confidential issues with student groups, persons of varying ages and ethnic backgrounds, special interest groups/organizations, employers and company representatives, alumni, campus staff, faculty, the public, and others.
Demonstrated orientation toward providing a high level of customer service to the public.
Writing, editing and proofreading skills to quickly and accurately produce letters, memos, reports, etc.
Strong technical and computer skills to use word processing, spreadsheet, email and student database systems effectively.
Knowledge and experience of UC Davis and campus resources.
Broad and specific knowledge of the graduate and professional student experiences.
Preferred Qualifications for Selection:
Event Management experience and skills to deliver high-quality events.
Experience in relational databases, electronic communications and web editing.
Knowledge of Federal Educational Rights and Privacy Act of 1974.