MPAc PROGRAM MANAGER
STUDENT AFFAIRS OFFICER I
Under general supervision of the Director of Academic & Student Services and Senior Director of Admissions, provide leadership and strategy for MPAc student programs, events, and activities supporting MPAc recruiting, admissions and current MPAc students. Provide high-level advice and guidance to diverse students, faculty, staff, alumni, applicants, company representatives and the general public regarding MPAc policies & procedures, deadlines, and events. Act as the primary source of information and communication for MPAc prospects and current students in the MPAc program.
40% PROGRAM MANAGEMENT
Working with senior staff in Student Affairs, ensure that MPAc students have an exceptional experience. Serve as a focal point for student concerns, needs, and issues. Anticipate opportunities and issues before they arise and develop programs and processes to ensure their success. Develop measurement tools to assess student satisfaction. Serve as one of the front-line decision-makers and communicators for student needs for MPAc activities, events and processes. Along with the MPAc Executive and Assistant Directors, represent the program and the GSM, and establish and maintain relationships with current students, alumni and employers for networking and student recruiting opportunities. Analyze processes and functions and make recommendations for improving program effectiveness. Provide high-level advice and guidance to diverse students, faculty, staff, alumni, applicants, company representatives, and the general public regarding MPAc policies and procedures, deadlines, events, including orientation, registration, special programs, courses, curriculum, academic policies, graduation, commencement and other critical information. Assist in enforcement and interpretation of MPAc policies and procedures, monitor student compliance, and take appropriate action to resolve situations. Maintain the confidentiality of student information in accordance with the Federal Educational Rights and Privacy Act of 1974 and other laws and regulations.
25% RECRUITING AND ADMISSIONS
Along with MPAc staff, help to develop and implement marketing and recruitment strategies aimed at growing MPAc applications and enrollment. Provide comprehensive, in-depth MPAc program information through individual advising sessions, group workshops and panel discussions to a diverse population of potential MPAc students. Represent the GSM at a variety of admissions-related events and activities. Assist with all administrative functions involved with the maintenance and operation of admissions protocol and procedures. Fulfill responsibilities in a professional, time-sensitive and confidential manner.
20% REGISTRAR SUPPORT
Provide support on full range of enrollment activities, involving a variety of online systems. Provide enrollment and registration support for the MPAc program and provide information to the Deans, Admissions & Student Services and Development & External Relations. Ensure accuracy of data and statistics used in reporting. Complete special projects as requested by the Dean, Senior Assistant Dean and Director. Manage the content and updates for substantial portions of the GSM student website, perform content edits, updates and additions for information on admissions, student programs, orientation, academic requirements, registration, and commencement.
15% OPERATIONS MANAGEMENT
Make independent decisions, including budgetary allocations, for event needs and resources. Coordinate event logistics with other campus departments or off-campus vendors, including catering, room reservations, room set-up, collateral materials, presentations, and audio/visual equipment needs for information sessions, orientation, campus visits, travel arrangements and other events. Secure student and alumni speakers.
Work occasional overtime, including some Sundays and evenings, sometimes on short notice to meet operational needs. Occasional travel in-state and nationally with some overnight stays; drive to Sacramento,
Davis and San Ramon campuses and Sacramento and Bay Area locations. A valid California driver’s license required.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
- Knowledge of graduate student policies and procedures, academic and career advising, orientation, registration, courses, curriculum, and academic policies.
- Excellent interpersonal, oral and written communication skills to interact with students, alumni, employers, staff, faculty and general public.
- Strong technical skills and experience working with on-line databases and systems. Proficient computer skills using Microsoft Excel, Outlook and Word.
- Skills to solve problems and develop solutions independently and effectively.
- Experience establishing goals and workload priorities, handling multiple tasks and complex projects simultaneously with conflicting priorities and meeting deadlines, and flexibility in dealing with people and competing demands.
- Presentation skills to represent the University before large and small groups conveying information verbally and with technological tools.
- Experience performing administrative support functions in an office environment.
- Extensive customer service experience.
- Experience coordinating events such as logistics, registration, budget, accommodations, etc.
- Writing, editing and proofreading skills to produce letters, memos, reports, etc.
- Knowledge of Federal Educational Rights and Privacy Act of 1974.
- Experience in relational databases, electronic communications and web editing.:
- Experience working with graduate and or business students.
- Knowledge and experience with UC Davis and campus resources.
- Experience advising students at the college or university level.
- Experience maintaining a website, including content, structure and functionality.
- Skills to prepare statistical reports and analyze a variety of data and processing systems.