Research

Creating Value from “Design Thinking”

At a time when manufacturing and services are being outsourced, margins narrowed and the threat of commoditization a concern, organizations and their management need to foster what Assistant Professor Siobhán O´Mahony calls “design thinking” among their rank and file to maintain a competitive advantage. This spring, O’Mahony taught a new elective course, “Design and Business,” that explored the ways in which companies can create and articulate aesthetic value and apply design principles to create sustainable competitive advantage, address technical and customer challenges, produce enjoyable experiences and enhance customer loyalty. Cases and class examples included companies well known for their ability to create aesthetic value such as: Alessi, Starbucks, Apple, OXO Kitchen Tools, Porsche, Herman Miller, Target and Nike. Working in teams, the students considered design innovations for a product or service that has a negative environmental impact or one that could address the needs of 90% of the developing world. Using prototyping tools and researching customer needs, the students’ new product concepts included a solar toolbox, a solar stove, a composting service and even a solar cremation service. Guest speakers also shared how their companies apply design thinking concepts. Alumna Sungene Ryang ’04, who works in the Consumer Experience Design at IDEO, discussed how design thinking is embedded in the firm’s organizational culture. Strachan Forgan and Richard Tepp of Sasaki & Associates, the architectural firm that designed the School’s new building, Gallagher Hall, demonstrated their client-focused and multi-disciplinary approach to visualizing design and concepts for what is expected to be the first LEED®-certified Gold building at UC Davis. According to O´Mahony, managers don’t have to be trained as designers to practice design thinking. Her students learned to reframe problems by thinking deeply about the latent needs of consumers and by applying design concepts holistically to products and services with an eye toward business, aesthetic and environmental concerns.

Commands

Spotlight Story

UC Davis Part-time MBA among Top 7%, Daytime MBA in Top 9%
U.S. News & World Report’s latest rankings: This marks the 18th consecutive year our MBA program has been ranked among the best in the nation.

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(Davis, CA) — The UC Davis Graduate School of Management’s full-time MBA program has been ranked among the top six percent of AACSB International-accredited programs nationwide, according to U.S. News & World Report’s latest graduate business school rankings released today.

Spotlight Story

Powerful Alumni Network
UC Davis MBAs are international business leaders, rising managers and entrepreneurs in a wide range of industries and organizations

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Since our charter class graduated more than 25 years ago, alumni from the UC Davis Graduate School of Management have been making their presence known around the world.

Our graduates are CEOs, vice presidents, chief financial officers, chief operating officers and entrepreneurs. Around the globe, they have taken prominent roles as international business leaders in a wide range of industries and organizations.

Graduate School of Management alumni are actively involved in their communities, and they make time for mentoring, advising and assisting current students and networking with fellow graduates.

Spotlight Story

Mark Otero MBA 07 Builds Sacramento’s Coolest Company
The secret of social gaming mogul Mark Otero’s success is taking things to the extreme

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The secret of Midtown Sacramento’s Facebook gaming mogul Mark Otero’s success is taking things to the extreme.