In the News

Can Evil Automated Switchboards Really Be Improved?

Professor David Bunch said the best that consumers can hope for is automation that operates with the same responsiveness — and attractiveness — as the sci-fi, super-smart operating system voiced by Scarlett Johansson in the 2013 movie “Her.” “Would you prefer to speak with Scarlett Johansson?” Bunch asked. “I’d prefer to speak with Scarlett Johansson.”