Career Development Operations Manager
Under supervision of the Director, manage technology and operations for Career Development and is responsible for ensuring effective delivery of critical, high-level programming, events, and activities supporting MBA students and employers. Independent oversight for the strategic development and implementation of multiple databases to meet evolving data needs; provides analytical support and statistical research for Career Development and Student Affairs.
40% Operations Management
Manage all operational aspects of a fast-paced, complex career management center. Make independent decisions about resource allocations and budget expenditures. Assist with implementing strategic departmental goals and objectives, with special emphasis on process improvement and customer service. Monitor budgets and provide budgetary analysis, reporting, and recommendations. Oversee maintenance of Career Development portion of both GSM websites.
Analyze processes and functions and make recommendations to the Senior Director of Career Development and Assistant Dean on improving operational and tactical efficiency for MBA student and employer programming. Enforce policies and procedures for career development, production schedule and data collection and maintenance. Communicate, interpret, and advise about University and GSM policies, procedures, and guidelines for students, employers, faculty, staff and general public. Work closely with the Director and Recruiting Manager to efficiently manage student and employer communications.
Responsible for hiring, firing, recruiting, training and monitoring team of four to five student employees.
(40%) Technology Management and Analysis
Independently structure and maintain the career management systems and databases to provide accurate and efficient data collection, reporting and decision-making. Design and maintain multiple internal and web databases and be responsible for the integrity of the primary student database of 600+ records and primary employer database of 2,000+ records.
Design queries and reports to meet the GSM’s constantly evolving data needs. Compile, analyze and interpret statistical information on career development activities, student preparation, employer relations, job postings and other areas for future planning. Independently identify problems regarding data collection and analysis procedures and implement solutions. Automate as many procedures as possible to better maintain integrity of data and limit time needed on each procedure. Act as liaison with on-line application vendors for technical and analytical issues.
(20%) Business Process Analysis
Collaborate with Assistant Dean, Director, and Associate Director in developing and implementing career development strategies.
Identify different options for employer relations to ensure the career opportunities for MBA students meet the GSM’s strategic goals. Provide leadership and management for the production schedule, employer outreach, and student programming.
Train staff on established operational and technical procedures. Work collaboratively with other campus departments to ensure proper forms, procedure and policies are developed and communicated to students and employers.
Assist Assistant Dean and Director in projects as needed.
Lift/maneuver up to 30 pounds of student services materials from various locations.
- Work varied schedule to meet operational needs.
- Work occasional overtime, evenings and weekends.
- Travel to Sacramento, Davis and San Ramon campuses and Sacramento and Bay Area locations; a valid California driver’s license is required.
UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) is strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
- Experience performing high-level analytical work, analyzing complex information, performing independent research, or presenting complex data in a way that facilitates decision-making and making strategic recommendations.
- Computer skills. Knowledge of large computerized student information systems, including distributed relational databases, document management systems, and micro computing in student administrative services. Experience in using spreadsheets, word processing and presentation software.
- Skills to organize workload independently and set priorities, adapt to changing work priorities, perform multiple unrelated tasks, work effectively and efficiently with frequent interruptions, meet deadlines, work under multiple deadlines, work in a fast paced environment.
- Experience monitoring compliance with guidelines, policies and procedures. Knowledge of policies and practices in higher education.
- Excellent interpersonal skills needed to communicate in a pleasant, and effective manner, and handle difficult, sensitive and/or confidential issues with student groups, persons of varying ages and ethnic backgrounds, special interest groups organizations, campus staff, faculty, the public, and others.
Preferred Qualifications for Selection:
- Ability to balance competing constituents needs while supporting and achieving GSM goals.
- Writing, editing and proofreading skills to quickly and accurately produce letters, memos, reports, etc. Ability to effectively solve problems and develop solutions independently. Orientation toward providing a high level of customer service to students and the public. Ability to professionally represent GSM administration and graduate students to the public.
- Experience developing innovative solutions, attempt difficult and unfamiliar projects/assignments and respond with flexibility to requests for assistance in problem-solving and organizational development.
- Critical thinking, analytical thought processing, original idea generation to conduct inductive, theoretical and practical research as well as applied problem-solving.
- Ability to take initiative and to work independently as well as to work cooperatively and collaboratively as part of a team.
- Experience preferred using Microsoft Suite including Access, Excel, Word, Publisher, Outlook, & FrontPage. Experience preferred in using Adobe Acrobat, familiar with PDF document format, presentation software, and Internet use.
- Knowledge of UC Davis and campus resources helpful. Broad and specific knowledge of the graduate and professional student experiences helpful.
- Knowledge of methodology in data collection including survey, database design, and data reporting. Skills to analyze procedures and make improvements for continuous business performance improvements.