Dean’s Distinguished Speaker Event: Marc Onetto, Senior Vice President, Worldwide Operations and Customer Service, Amazon

10th Annual Peer-to-Pier Networking

“The Age of Amazon”: Having conquered the publishing and e-book business, has morphed into a tech titan, the dominant online megaretailer, a global digital entertainment powerhouse with the Kindle Fire tablets, music, video and cloud computing—and that’s just the beginning.With Kiva Systems robots fulfilling orders, Amazon’s warehouses are now among the world’s most advanced.A Gartner Research vice president describes “They’re a new type of media company. It’s a new species almost.”

Video of the Event 

About Marc Onetto

Marc Onetto is senior vice president of worldwide operations and customer service at He leads the supply chain, warehousing, transportation and customer support operations for the largest e-retailer in the world.

His responsibility covers the activity of Amazon’s tens of thousands of employees in the United States, United Kingdom, Ireland, Germany, France, Italy, India, Japan, China, Morocco, South Africa and Costa Rica who assure the timely and quality fulfillment of millions of customer orders per day. Onetto is pioneering the application of Lean management in retail distribution to reinforce the “customer-centric” culture of Amazon, which has been the foundation for the company’s success.

Previously, Onetto was executive vice president of worldwide operations for Solectron, a $12 billion global leader in electronics manufacturing and integrated supply-chain services. From 2003 to 2006 he led the company turnaround and was the inspiration behind the creation of the Solectron Production System, the most advanced application of Lean and Six Sigma to electronics manufacturing.

Before joining Solectron, Onetto had a successful 15-year career with GE, where his last assignment was vice president of GE European operations. From 1988 to 2002, he held several senior leadership positions at GE Medical Systems as Europe service VP, global CIO, and head of global quality, and finally officer in charge of global manufacturing and supply chain.

Onetto was one of GE’s Six Sigma pioneers and spearheaded the globalization and the quality transformation of GE Medical Systems. He was recognized for this contribution by Jack Welch in his autobiography JackStraight from the Gut.

Before GE, Onetto served 12 years with Exxon Corp. in petroleum product trading, information systems and finance.

He is a Chevalier de l’Ordre National du Mérite, a French decoration that recognizes his contribution to Franco-American friendship and business collaboration.

Onetto has an MBA from the Tepper School of Business at Carnegie-Mellon University and a graduate engineering degree from the Ecole Centrale de Lyon in France. He and his wife, Sally, have two children, Corinne and Philippe.