Permanente Medical Group

2019-20

Assessed current delivery model for urgent care and recommended future paradigms through an assessment of patient needs and perceptions of urgent care, current workflow and process mapping, and modeling costs and staffing needs for maximum efficiency and an optimal patient care experience.


2018-19

Assessed current access points for care delivery systems to help leaders understand what strategic options can be implemented to provide quality care to members, with a special emphasis on the millennial patient population.