UC Davis Health

2020-2021

Ambulatory Access to Care

The region's only academic health center, UC Davis Health is focused on discovering and sharing knowledge and providing the highest quality of care. As providers compete for patients based on both convenience and quality, improving patient access by decreasing wait times is becoming increasingly important for UC Davis Health. The Access to Care project leverages analytics and multiple data sources to provide UCD Health patients with the right care in the right setting at the right time. That requires the student team to assess and propose improvements to existing models to better manage current and projected provider capacity by specialty. The end-goal is to use enhanced model recommendations to inform operational decisions and identify operational tactics to improve access.

Patient Experience

The region's only academic health center, UC Davis Health is focused on discovering and sharing knowledge and providing the highest quality of care. As healthcare has become increasingly consumer-driven, it has become imperative for hospitals and health systems to have a deep understanding of the people they serve (i.e., the patients). Patients provide service feedback through a variety of mechanisms, including multiple-choice surveys and with transcribed free text. The MSBA team is developing a robust and scalable system to provide UC Davis Health leadership with actionable feedback-based insight using statistical and machine learning modeling.